Part Time Work From Home Jobs Near Me – (Call Center Job For 12th Pass)

KEY JOB DUTIES:

• Provide friendly, helpful customer support to Wine.com customers during the busy holiday season.
• Assist customers with a wide variety of potential issues, including order placement, order status updates, order modifications, delivery issues, and product issues.
• Comfortably work across multiple platforms, including Zendesk, Microsoft Office, and internal Wine.com tools.
• Handle customer support inquiries via phone
• Help be the Voice of the Customer internally, flagging potential product issues and working to improve the customer experience.

KEY JOB QUALIFICATIONS:

• Customer oriented and friendly with a friendly, supportive presence on the phone.
• Strong verbal and written communication skills.
• Ability to work will with customers and colleagues in a fast-paced environment.
• Previous experience in customer service, retail or hospitality a plus.
• Familiarity with call center technology (Zendesk a plus).
• Proficiency with MS Office (Word, Excel and Outlook) a plus.
• Strong data entry and typing skills.
• A friendly, “can do” attitude.
• Knowledge and enjoyment of wine desired but not required.

EXPECTED HOURS OF WORK AND REQUIREMENTS:

• Part-time hours will typically consist of 20-25 hours per week, with up to 40 hours available during our busy weeks in late November and December.
• Part-time shifts which may include weekend hours.
• Working hours may be scheduled between 6 a.m. and 8 p.m. PST.
• Positions are remote and require applicants to work from home or another quiet, work friendly environment.
• Applicants must possess their own computer with fast connectivity and have a working headset or headphones for phone support.