Job Title: Call Center
Salary Package: 20000 – 25000 a Month
Work Exp: 0 – 1 years
Company Name: Web Spiders
Job Location: Work From Home
Qualification Require: 12th Pass
Language: English/Hindi
Job Info –
Location: Anywhere in India (Remote basis)
Responsibilities
- Know all the ins and outs of the product.
- Collate customer feedback and communicate this to the product team.
- Advise customers on how to most effectively use the platform.
- Engage customers in a professional manner, resolving requests and incidents with a high sense of urgency and ownership.
- Communicate with customers over email, phone, video call.
- Strategise and make data-driven decisions to make our products better.
- Build and improve our customer knowledge base and other support materials.
Requirements
- Should have worked with a B2B SaaS company. Relevant experience for an event management company will be preferred.
- Fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers’ goals, and then craft thoughtful responses to help them achieve those goals.
- Tech Savvy – love software, tech and excited to learn new software.
- Ability to learn new skills and competencies, and finding answers yourself.
- Great problem-solving abilities – assess all options before making a decision.
- Exceptional organization skills – you’re used to juggling multiple priorities.
- Can work in a fast-paced environment.