Virtual Assistant Jobs Work From Home ~ Private Job For Freshers

Job Title: Virtual Assistant

Salary Package: 15000 – 30000 a Month

Work Exp: 0 – 2 years

Company Name: GE Corporate

Job Location: Work From Home

Qualification Require: Bachelor Degree

Language: English/Hindi

Job Info –
  • Provide project management support across key HR systems and processes
  • Support operating rhythm & scorecards, including input into intake process and prioritization
  • Support project execution: create project plans and perform assigned tasks, including documenting requirements, assisting with testing & training, as required as well as monitor & report on progress
  • Coordinate cross functional support with internal teams and suppliers
  • Drive increased productivity and compliance through elaborating on proposals for process improvements, standardization and simplification within assigned area (s)
  • Foster a culture of customer service excellence and continuous process improvement by providing “Best in Class” customer service and advise on complex questions/requests from employees, businesses and HR partners
  • Maintain high standards of accuracy, timeliness and quality to ensure compliance with relevant legal and GE policy requirements
  • Develop effective relationships with stakeholders through strong interpersonal skills and proactive communication
  • Continuously build and share area of expertise; keep current with internal and external updates and changes
  • Provide ad-hoc operational support for assigned process
  • Continuously learn the needs of our key personas, existing products and services in People Operations
  • Study effectiveness of one or more chatbot(s) to identify areas of improvements in conversational flows with users
  • Support build of new skills, intents, entities and conversation flows based on user requirements
  • Use chatbot data like failures, deflection rate and confidence levels to identify training needs for chatbot
  • Review sample conversational flows, customer utterances, chatbot responses and capture areas of improvement
  • Alter conversations flows in conjunction with conversational architect
  • Add new utterances, synonyms to existing and new intents to train the chatbot
  • Align utterances to intents where the confidence levels are low to enable chatbot learning
  • Partner with Tier 1 team leads and data science teams to understand what intents/utterances need to be added
  • Conduct independent research through user interviews, participatory workshops, surveys, usability testing, and data analysis.
  • Identify trends and prioritized actionable items from user research
  • Develop recommendations on how problems/goals discovered in research can potentially
  • Communicate user research findings with cross functional partners to drive impact.
  • Advocate priority findings that will drive the most value add for our users
  • Work with UX and development towards building recommendations that will help meet user pain points/goals

Qualifications:

Bachelor’s degree from an accredited university or college in related area (or a high school graduate/GED or equivalent with at least 4 years of relevant work experience).

Characteristics:

  • Previous experience in HR Operations, Virtual Assistants/Chatbots and/or User Experience (UX) Research preferred
  • Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness
  • Self-motivated and able to work independently or as part of a team environment
  • Applies solid judgment ensuring integrity, compliance, & confidentiality
  • Passion for continuous process improvement and simplification
  • Strong analytical and problem solving skills with proven ability to organize and analyze data
  • Demonstrated organization skills, attention to detail and accuracy
  • Strong written and verbal communication skills with fluency in local language and English
  • Comfortable delivering against quantitative and qualitative performance metrics
  • Proficient with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

 

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