Flipkart Work From Home Recruitment 2024 ~ Store Incharge Job For Freshers

About the team

Hyperlocal is the newest team under the Flipkart umbrella, with the sole mission to provide Best Customer experience & Customer Delight serving the gamut of products under Flipkart platform. The team would enable Customers with multiple choices of faster deliveries bridging the gap of Urgent Customer Needs with a wider array of selection. The team is a high intensity team with the perfect blend of folks bringing complementary expertise from Fulfillment Centers, Last/Middle Mile & Customer Services.

About the role

The store incharge/manager would manage the complete store/warehouse making sure that customer orders are processed and deliver the best experience. Candidates would be managing people ensuring that operations run smoothly and metrics are achieved. As a manager should encourage team members and make the store a great place to work. Owning key metrics and driving the team with a structured approach to achieve the same.

Expected to build stakeholder relationships, prepare RCA’s,CAPA, maintaining inventory reco records.

What you’ll do:

• Managing & Responsible for Hyperlocal Stores’ Operations matrix
• Analyzing store level Weekly/ Monthly Performance
• Ensuring Stores’ SLAs achievement.
• Ensuring that Store Level CPS Targets are achieved.
• Solving day to day operational issues with stores and 3PL
• Identifying improvement areas, performing RCA and strategizing mitigation Plan
• Ensuring Inventory Hygiene & losses Reco with necessary documents & data
• Daily reports of the store to higher management
• Resolving cash reconciliation pendency at the store Level with 3PL Management Team
• Handling Customer Escalation Issue, RCA
• Attendance of off roles,rosters,hiring to be maintained.
• Managing/building stakeholder relationship
• Build pipelines by grooming the team and preparing them for the next level.
• Ensuring Availability & management of all store assets & Bags/ POS Machines/ gel packs etc.

What you’ll need:

• Candidates should speak the local language.
• Graduation is required.
• Should have at-least 3-4 yearsteam Handling Experience.
• Warehousing experience – inward, outward operations