Job Description
Technopark Jobs is a leading technology park located in Trivandrum, dedicated to fostering innovation and providing a dynamic work environment for professionals in the tech industry. With a reputation for excellence and a commitment to growth, we strive to create opportunities that empower individuals to thrive in their careers.
Job Title: Part-time Customer Support Representative
Job Summary: Technopark Jobs is seeking a diligent and customer-focused individual to join our team as a Part-time Customer Support Representative. In this role, you will be responsible for providing exceptional support to our clients, ensuring their needs are met promptly and professionally.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and live chat
- Resolve customer complaints effectively and efficiently
- Identify and escalate priority issues to the appropriate channels
- Maintain a high level of product knowledge to assist customers effectively
- Collaborate with internal teams to ensure seamless customer experience
- Assist in creating support documentation and knowledge base articles
Required Skills and Qualifications:
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Previous experience in customer service or related field is preferred
- Proficiency in MS Office and CRM software
Experience: Previous experience in customer service or a related field is preferred but not required. Training will be provided to the right candidate.
Working Hours: This is a part-time position with flexible hours. Candidates must be available to work evenings and weekends as needed.
Knowledge, Skills, and Abilities:
- Knowledge of customer service principles and practices
- Ability to work effectively in a team environment
- Adaptability and willingness to learn new skills
- Strong interpersonal skills and empathy towards customers
Benefits:
- Competitive fixed salary with incentives
- Opportunities for growth and advancement within the company
- Flexible working hours to accommodate your schedule
- Training and development programs to enhance your skills
Why Join Us: Joining Technopark Jobs means becoming part of a vibrant community dedicated to innovation and excellence. You will have the opportunity to work with cutting-edge technology and collaborate with talented professionals from diverse backgrounds. We value our employees and strive to create a supportive and inclusive work environment where everyone can thrive.