Customer Relationship Executive

Technopark Jobs is a leading technology park dedicated to fostering innovation and collaboration among tech companies. With a vibrant ecosystem and state-of-the-art facilities, we provide an ideal environment for businesses to thrive and professionals to excel in their careers.

Company Name: Technopark Jobs
Job Title: Customer Relationship Executive

Job Summary: As a Customer Relationship Executive at Technopark Jobs, you will be responsible for ensuring exceptional customer experiences and building long-lasting relationships with our clients. You will serve as a primary point of contact, addressing inquiries, resolving issues, and providing support to enhance overall customer satisfaction.

Key Responsibilities:

1. Proactively engage with clients to understand their needs and requirements.
2. Manage client accounts, maintaining accurate records and documentation.
3. Respond promptly to client inquiries via phone, email, or in-person meetings.
4. Resolve customer complaints and escalate issues as necessary to ensure timely resolution.
5. Coordinate with internal teams to ensure seamless delivery of services to clients.
6. Conduct regular follow-ups to ensure customer satisfaction and identify opportunities for upselling or cross-selling.
7. Collaborate with the sales team to identify potential leads and support the sales process.

Required Skills and Qualifications:

1. Bachelor degree in business administration, marketing, or related field.
2. Proven experience in customer service or a similar role.
3. Excellent communication and interpersonal skills.
4. Strong problem-solving abilities and attention to detail.
5. Ability to multitask and prioritize tasks effectively.
6. Proficiency in CRM software and Microsoft Office suite.
7. Knowledge of the technology industry and trends is a plus.

Experience: Minimum of 2 years of experience in customer service or a related field.

Working Hours: Full-time position, Monday to Friday, with occasional weekends or evenings as needed.

Knowledge, Skills, and Abilities:

1. Strong understanding of customer relationship management principles.
2. Ability to build rapport and trust with clients.
3. Effective negotiation and conflict resolution skills.
4. Adaptability to work in a fast-paced environment.
5. Commitment to delivering exceptional service and exceeding customer expectations.

Benefits:

1. Competitive salary package.
2. Health insurance coverage.
3. Opportunities for professional development and growth.
4. Dynamic and supportive work environment.
5. Employee discounts and perks.

Why Join Technopark Jobs: Joining Technopark Jobs means becoming part of a dynamic community dedicated to innovation and excellence. You will have the opportunity to work with leading tech companies and contribute to shaping the future of the industry. With a supportive work culture and ample opportunities for growth, Technopark Jobs is the ideal place to advance your career in customer relationship management.

How to Apply: Interested candidates should submit their resume and cover letter through the Technopark Jobs website here or send them via email to us.