Job Description
The Elite Job is a leading provider of outsourced services, specializing in international voice processes and accounts receivable management. With a commitment to excellence and a focus on delivering exceptional customer service, we have established ourselves as a trusted partner for businesses across various sectors.
Job Title: International Voice Process/AR Caller
Location: Chennai (Night Shift)
Job Summary: Join our dynamic team at The Elite Job as an International Voice Process/AR Caller. In this role, you will be responsible for handling international customer inquiries and accounts receivable functions, ensuring timely resolution and maintaining positive client relationships.
Key Responsibilities:
- Handle inbound and outbound calls from international customers professionally and courteously.
- Manage accounts receivable processes, including billing, collections, and reconciliations.
- Address customer queries and concerns promptly, striving to exceed expectations.
- Follow up on outstanding payments and negotiate payment arrangements when necessary.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to resolve complex issues and escalate unresolved matters to appropriate channels.
- Meet performance targets and adhere to quality standards set by the organization.
Required Skills and Qualifications:
- Excellent communication skills in English, both verbal and written.
- Proven experience in customer service or accounts receivable roles preferred.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong negotiation and problem-solving skills.
- Proficiency in basic computer applications and familiarity with CRM software.
- Willingness to work night shifts as per business requirements.
Experience: Previous experience in a similar role is advantageous.
Working Hours: Night shift position.
Knowledge, Skills, and Abilities:
- Knowledge of accounts receivable principles and practices.
- Ability to handle stressful situations with calmness and professionalism.
- Strong attention to detail and accuracy.
- Ability to adapt to changing priorities and work well under pressure.
Benefits:
- Competitive salary package
- Performance-based incentives
- Health insurance coverage
- Opportunities for career advancement and professional development
- Supportive work environment fostering growth and learning
Why Join Us: At The Elite Job, we believe in nurturing talent and providing a platform for personal and professional growth. Joining our team means becoming part of a collaborative environment where your contributions are valued, and your potential is recognized. We offer a range of benefits and opportunities for career advancement, making us an employer of choice in the industry.
How to Apply: Interested candidates can apply through our website: The Elite Job – Careers. Please submit your resume along with a cover letter highlighting your relevant experience and why you are interested in joining our team.