Job Description
Flipkart is one of India leading e-commerce platforms, renowned for its wide range of products and excellent customer service. With a commitment to innovation and customer satisfaction, Flipkart has revolutionized the online shopping experience in India.
Job Title: Customer Service Representative
Job Summary:
As a Customer Service Representative at Flipkart, you will be responsible for delivering exceptional customer service to our valued customers. This role offers a unique opportunity for freshers to work from the comfort of their homes while contributing to the success of a dynamic and growing company.
Key Responsibilities:
- Handle customer inquiries and provide timely and accurate solutions via phone, email, or chat.
- Assist customers with order placement, product information, order tracking, and issue resolution.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Collaborate with cross-functional teams to address customer needs effectively.
Required Skills and Qualifications:
- Excellent communication skills in English (both verbal and written).
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using computers and navigating online platforms.
- Customer service experience is a plus but not required.
Experience:
Freshers are welcome to apply.
Working Hours:
Flexible work hours based on shifts. Work from home opportunity.
Knowledge, Skills, and Abilities:
- Familiarity with e-commerce platforms and online shopping trends.
- Adaptability and willingness to learn new processes and systems.
- Ability to work independently and as part of a team.
Benefits:
- Competitive salary package.
- Work-from-home flexibility.
- Training and development opportunities.
- Employee discounts and perks.
- Health and wellness programs.
Why Join Flipkart:
Joining Flipkart means becoming part of a vibrant and inclusive work culture where your contributions are valued. As a Customer Service Representative, you will have the opportunity to make a meaningful impact on our customers shopping experience while growing personally and professionally.