Tech Mahindra Careers – Customer Support Analyst

Tech Mahindra is a leading multinational technology company that specializes in providing innovative solutions and services in various sectors, including telecommunications, healthcare, and finance. With a global presence and a commitment to cutting-edge technology, Tech Mahindra is dedicated to driving digital transformation for its clients.

Position: Customer Support Analyst

Job Summary

Tech Mahindra is seeking a skilled and customer-focused individual to join our team as a Customer Support Analyst. In this role, you will play a crucial part in ensuring exceptional customer satisfaction through effective communication, problem resolution, and technical support. If you are passionate about technology, possess excellent communication skills, and thrive in a dynamic work environment, we invite you to apply for this exciting opportunity.

Responsibilities

• Provide top-notch customer support via various channels, including phone, email, and chat
• Diagnose and troubleshoot technical issues, ensuring prompt and accurate resolution
• Collaborate with cross-functional teams to address complex customer queries
• Document and track customer interactions and issue resolutions in our CRM system
• Stay updated on product knowledge and industry trends to enhance customer support capabilities
• Escalate unresolved issues to the appropriate internal teams and follow up until resolution

Required Skills and Qualifications

• Bachelor degree in a relevant field or equivalent work experience
• Proven experience in a customer support role, preferably in a technical environment
• Excellent communication skills, both written and verbal
• Strong problem-solving and analytical abilities
• Familiarity with CRM systems and support ticketing platforms
• Ability to work collaboratively in a fast-paced and dynamic team environment
• Tech-savvy with a passion for staying informed about emerging technologies

How to Apply

If you are enthusiastic about providing exceptional customer support in a technology-driven environment, we encourage you to apply for the Customer Support Analyst position at Tech Mahindra.

Tech Mahindra is an equal opportunity employer, and we value diversity in our workforce. We encourage applicants from all backgrounds to apply.