Technical Support Engineer

Zoho Corporation is seeking dedicated and skilled Technical Support Engineers to join our dynamic team. As a Technical Support Engineer, you will play a crucial role in ensuring the smooth operation and customer satisfaction of our cutting-edge software products.

Key Responsibilities:

1. Provide exceptional technical support to Zoho customers, addressing queries and troubleshooting issues promptly.
2. Collaborate with cross-functional teams to resolve complex technical problems and escalate issues when necessary.
3. Create and maintain detailed documentation to assist customers and internal teams in understanding product functionalities.
4. Conduct product training sessions for customers to enhance their understanding and usage of Zoho products.
5. Stay updated on industry trends and Zoho product developments to provide proactive support and valuable insights.

Required Skills:

1. Bachelor degree in a relevant field.
2. Proven experience in technical support or a related role.
3. Strong knowledge of Zoho products and services.
4. Excellent communication and interpersonal skills.
5. Problem-solving mindset with the ability to analyze and resolve technical issues efficiently.
6. Customer-focused approach with a commitment to ensuring customer satisfaction.
7. Ability to thrive in a fast-paced and collaborative work environment.

How to Apply:

If you are passionate about technology, customer support, and want to be part of a dynamic team at Zoho Corporation, please submit your resume and a cover letter detailing your relevant experience to us.

Join us at Zoho Corporation and be a part of shaping the future of innovative software solutions!