Fully Remote Customer Service Representative

Are you passionate about delivering exceptional customer service? Do you thrive in a remote work environment? Infosys is seeking dedicated individuals to join our team as Fully Remote Customer Service Representatives. As a key player in our customer service division, you will play a pivotal role in ensuring customer satisfaction and building lasting relationships.

Responsibilities:

1. Customer Interaction: Engage with customers via various communication channels, including phone, email, and chat, to address inquiries, resolve issues, and provide outstanding service.
2. Problem Resolution: Identify and troubleshoot customer concerns, offering timely and effective solutions to ensure a positive customer experience.
3. Product Knowledge: Stay informed about Infosys products and services to provide accurate information and enhance the customer understanding.
4. Documentation: Maintain detailed records of customer interactions, feedback, and resolutions to contribute to continuous improvement efforts.
5. Collaboration: Work closely with cross-functional teams to escalate and resolve complex customer issues, fostering a collaborative and supportive work environment.

Required Skills:

1. Communication Skills: Exceptional verbal and written communication skills to effectively interact with customers and internal teams.
2. Empathy: Demonstrate empathy and understanding towards customer needs, ensuring a personalized and empathetic approach.
3. Problem-Solving: Strong analytical and problem-solving abilities to address customer concerns and find effective resolutions.
4. Adaptability: Thrive in a remote work setting, showcasing adaptability and self-motivation to excel in a virtual environment.
5. Technical Proficiency: Familiarity with relevant software applications and the ability to quickly learn and navigate new technologies.

Qualifications:

• Previous customer service experience is preferred.
• High school diploma or equivalent.

How to Apply:

If you are passionate about delivering exceptional customer service and thrive in a remote work environment, we invite you to apply for the Fully Remote Customer Service Representative position at Infosys. Please submit your resume and cover letter detailing your relevant experience to us.

Infosys is an equal opportunity employer, committed to diversity and inclusion in the workplace. We encourage applications from candidates of all backgrounds and experiences.

Join Infosys and be part of a dynamic team that values innovation, excellence, and customer-centricity!