Teleperformance hiring Freshers and Experienced candidates for Support role

Teleperformance is a leading global provider of customer experience management solutions. With a strong presence in over 80 countries, we deliver exceptional services to clients across various industries. We are committed to creating a positive work environment and providing excellent growth opportunities for our employees.

Position Overview

We are currently seeking a motivated Resolution Expert to join our team. As a Resolution Expert, you will play a critical role in resolving customer issues and ensuring customer satisfaction. This is a full-time position with rotational shifts and offs.

Responsibilities

• Address customer queries and concerns promptly and professionally.
• Provide effective resolutions to customer issues, ensuring high customer satisfaction.
• Handle a high volume of customer interactions via phone, email, and chat.
• Collaborate with internal teams to escalate and resolve complex customer cases.
• Maintain accurate and detailed records of customer interactions and solutions provided.
• Ensure adherence to company policies and procedures while delivering exceptional service.
• Stay updated on product knowledge and industry trends to provide accurate information to customers.
• Assist in training new team members and sharing best practices.

Requirements and Qualifications

• High school diploma or equivalent. Undergraduates and graduates are welcome to apply.
• Strong verbal and written communication skills in English.
• Excellent problem-solving and decision-making abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proficient computer skills and familiarity with customer service software.
• Self-motivated with a strong customer-centric mindset.
• Availability to work 6 days a week, including rotational shifts and offs.
• Freshers are encouraged to apply.
• Must have a stable internet connection with the following system configuration:
  • Processor: Intel Core i5 or equivalent.
  • RAM: 8GB.
  • Internet Speed: Minimum 25Mbps download and 25Mbps upload.
  • USB Headset.
  • Webcam.
  • Battery Backup (optional for laptop users but mandatory for desktop users).

How to Apply

Interested candidates can submit their CV to 9713077857 or email it to [company email address].

Company Benefits

• Competitive salary based on experience and qualifications.
• Full-time employment with permanent status.
• Opportunities for growth and career development.
• Positive work environment with a diverse and inclusive culture.
• Comprehensive training and ongoing support.
• Access to employee benefits and perks.

About the Company

Teleperformance is a leading BPO/Call Centre company specializing in customer experience management. Our Customer Success, Service & Operations department is dedicated to providing exceptional support and ensuring customer satisfaction. Join our team and become a part of our success story!

Note: Only shortlisted candidates will be contacted for further assessment.