Tech Mahindra Recruitment |Chat Support

Tech Mahindra is a leading global technology company that provides innovative solutions to clients across various industries. As a Chat Support Representative, you will be a crucial part of our customer service team, responsible for providing exceptional support to our clients through web chat, emails, and social media platforms.

Job Responsibilities:

• Handle customer queries on Web Chat, E-mails, and Social Media, ensuring prompt and accurate responses.
• Educate current and potential customers about our products and services, providing them with relevant information.
• Maintain accurate customer records, ensuring all interactions and transactions are properly documented.
• Identify and escalate priority issues to the Team Leader and Operations Team for swift resolution.
• Actively participate in team meetings, contributing ideas and insights to improve customer service processes.

Key Performance Indicators:

• Handle all queries in a polite, professional manner, demonstrating excellent communication skills.
• Probe and troubleshoot customer queries, providing suitable and satisfactory solutions.
• Educate customers on our services and processes to enhance their overall experience.
• Escalate any unresolved issues to the Team Leader, ensuring timely resolution.
• Achieve agreed Key Performance Indicators (KPIs) and Objectives, maintaining high-quality service standards.
• Adhere strictly to shift schedules, ensuring seamless customer support coverage.
• Follow laid down internal policies, procedures, and processes, ensuring compliance at all times.
• Work collaboratively with the team, fostering a positive and supportive work environment.

Qualifications:

• A Bachelor’s degree from any stream if a Fresher.
• Minimum HSC with a minimum of 1 year of relevant experience.
• Passionate about customer care, with a genuine desire to assist and serve customers.
• Good typing skills with a focus on accuracy and efficiency.
• Fluent in written and spoken English, with excellent grammar and vocabulary.
• Able to work well under pressure and with minimum supervision.
• A fast learner who can adapt to changing customer needs and work with set targets.
• Must be time flexible and available to work in a rotational shift system, including holidays and weekends.

Requirements and Qualifications:

• Proficiency in the English language, both written and verbal, is essential.
• Strong problem-solving skills and the ability to think quickly and analytically.
• Excellent interpersonal skills, with the ability to build rapport with customers.
• Detail-oriented with exceptional organizational skills.
• Tech-savvy and comfortable navigating multiple software applications.
• Previous experience in customer service or a related field is a plus.

Join our dynamic team at Tech Mahindra and contribute to delivering exceptional customer support to our valued clients. Apply now and be part of a company that values innovation, collaboration, and customer satisfaction.

Please submit your application in English.