Job Responsibilities: Product Support Analyst
Hiring Organization: Fis
Educational Requirements: Bachelor Degree
Industry: Private
Employment Type: Full Time
Salary: ₹45k/Month
Location: India
Fis work from home jobs In India
As the world works and lives quicker, FIS is driving the way. Our fintech arrangements contact essentially every market, organization and individual in the world. Our groups are comprehensive and various. Our partners cooperate and gather together to celebrate. If you have any desire to propel the universe of fintech, we might want to ask you: Will be you FIS?
About the job:
Manage essential item necessities to keep up with predictable record control of clients utilizing FIS programming items and guarantee the quality and use of FIS programming items fulfills client needs.
About the group:
- We are a client confronting capability, a first line of safeguard/interface into FIS eco framework for our clients to address Programming/Infra issues, comprehend/explain item conduct and so on.
- We have follow-the-sun model set up (24X7), we are essential group for APAC and ME clients, Optional for EMEA and Beneficial for LATAM clients (6000+ special client-item mixes covered)
- Our job necessity goes from a basic help deck – > Specialized – > Useful – > Techno-utilitarian – > Venture Administration/Client Administration directors
- We are major areas of strength for an of 450+ client confronting staff with areas of strength for an outlook and arrangement driven way of thinking
- We consistently measure our administration quality by means of client criticism as Generally speaking Fulfillment (OSAT) and Net Promotor Score (NPS)
- We utilize bleeding edge and in-market apparatuses and information administration utilizing computer based intelligence/ML to give clients knowledge to lead their business
What you will do:
- Support – assist clients with settling issues connected with the Prophet application and other related applications connected with Prophet. Sorts of exercises include:
- Superb logical abilities alongside great relational abilities.
- Experience of supporting end clients on items in monetary space across the globe.
- Recognize and determine specialized/IT issues.
- Help with settling complex issues specialized or potentially practical issues.
- Programming permitting help
- Direction in how to further develop the client experience of Prophet and other related applications.
- Critical thinking and appraisal of specialized/utilitarian help to clients.
- Working with clients to assist them with benefiting from Prophet and other related applications.
- Make foundation suggestions to clients generally fit to their demonstrating and utilization of Prophet application.
- Record – Add to Groups online information base and client support documentation; create and keep up with procedural and strategy documentation.
- Create – offering help to Prophet Item Administrators as a component of the item improvement lifecycle, including:
- Running model test packs, helping with programming UAT and input
- Working intimately with on location specialized and actuarial advisors and other geologically scattered help staff and clients.
What you will require:
- Single man’s or alternately Graduate degree in innovation related field, or other important field of study, or the same in training and experience.
- ITIL v3 Establishment or higher alluring
- Experience of working in an Item/Application Backing groups working in numerous movements
- Sound information on Java based APIs with great information on investigating windows issues, Information on consents on Windows.
- High level information on MS SQL – joins, sees, SPs
- Information on data set design and data set organization
- Information on Windows/Systems administration with experience with Microsoft Work area and Server working frameworks and advances.
- Information on cloud and work area framework, including workstations, servers, organizations, virtual innovations – AWS, Sky blue an or more
- Information on Windows PowerShell an or more
- Experience utilizing FIS Prophet Proficient or other displaying application(s) is an extra.
- Experience with the essential standards of ITIL
Special reward in the event that you have:
- Magnificent oral and composed interchanges abilities
- Solid critical thinking and symptomatic expertise abilities
- Capacity to work really with least oversight with a solid feeling of responsibility.
- Client support and group center
- Working information on analytic utilities (alluring)
- Capacity to think along the side – recommend sober minded answers for complex IT issues.
- Be a self-starter with the capacity to work successfully with least oversight and get a sense of ownership with own turn of events.
What we offer you:
- At FIS, you can learn, develop and have an effect in your vocation.
- Broad Medical advantages Program alongside the Family Security Plan
- Top tier profession portability choices across the globe
- Grant winning learning contributions for profession improvement
- Versatile home – office work model
- Valuable chance to work with worldwide groups and clients
