Job Title: Work From Home – Customer Service Representative
Company: Flipkart
Location: Remote (Work from Home, Anywhere in India)
Job Type: Full-time
Job Description: We are looking for enthusiastic and customer-focused individuals to join our Customer Service team as Work From Home Customer Service Representatives. This remote position allows candidates from anywhere in India to contribute to our commitment to delivering exceptional customer experiences.
Responsibilities:
- Respond to customer inquiries and provide timely, accurate information via email and chat.
- Assist customers with order-related concerns, product inquiries, and general support queries.
- Troubleshoot and resolve customer issues, ensuring a positive resolution.
- Collaborate with internal teams to address escalated concerns and improve overall customer satisfaction.
- Maintain a high level of professionalism and empathy in all customer interactions.
Qualifications:
- Excellent communication skills in English and one regional language.
- Previous customer service experience is preferred.
- Ability to work independently and efficiently in a remote setting.
- Strong problem-solving skills and attention to detail.
- Familiarity with e-commerce platforms and customer service best practices.
Requirements:
- Reliable internet connection and a suitable work-from-home setup.
- Availability to work during flexible hours, including weekends and holidays.
- Proficiency in using customer service software and tools.
- A quiet and distraction-free workspace at home.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive training and ongoing professional development.
- Opportunities for career advancement within the company.
How to Apply: Interested candidates are invited to submit their updated resume along with a cover letter outlining their customer service experience and availability.
Flipkart Job Work From Home.
