Senior Executive – Internal AuditReservation Associates – Hotel Industry.

Company: Google

Location: [India]

Experience: [0 to 1]

Industry: Hotel/Hospitality

Company Overview:

Distinguished establishment in the hospitality sector, committed to providing exceptional experiences to our guests. We are currently seeking enthusiastic and customer-focused Reservation Associates to join our team and contribute to the seamless operation of our reservations department.

Responsibilities:

1. Reservation Management:
   • Handle incoming reservation inquiries through various channels (phone, email, online platforms).
   • Assist guests in making, modifying, or canceling reservations accurately and efficiently.
2. Guest Communication:
   • Provide excellent customer service by addressing guest queries, concerns, and special requests.
   • Communicate reservation details and policies clearly to guests.
3. Collaboration:
   • Coordinate with other hotel departments to ensure accurate guest information and seamless service delivery.
   • Work closely with the front office, sales, and marketing teams to optimize room inventory.
4. Record Keeping:
   • Maintain accurate and organized records of reservations and guest interactions.
   • Utilize reservation software effectively.
5. Upselling and Promotion:
   • Identify opportunities for upselling and promoting additional services to enhance the guest experience.
   • Stay informed about current promotions and packages.
6. Problem Resolution:
   • Address and resolve guest concerns related to reservations promptly and professionally.
   • Escalate issues to the appropriate department when necessary.

Requirements:

• [Specify Educational Qualifications]
• [Specify Years of Experience in Hotel Reservations or Customer Service]
• Excellent communication and interpersonal skills.
• Proficiency in reservation systems and hotel management software.
• Customer-centric approach and a passion for delivering exceptional service.
• Ability to work in a fast-paced environment.

How to Apply:

If you have a passion for the hospitality industry, excellent communication skills, and experience in reservations, we invite you to apply by sending your resume and a cover letter.