Job Title: Customer Service Representative
Company: Amazon
Location: Chennai
Job Type: Full-Time
Experience: Entry Level
Job Description:
Solutions Pvt. Ltd. is currently hiring enthusiastic individuals to join our Customer Service team in Chennai. If you have excellent communication skills, a customer-centric approach, and a desire to work in a dynamic environment, we want to hear from you!
Key Responsibilities:
- Customer Interaction:
- Handle inbound customer inquiries via phone, email, and live chat.
- Provide exceptional service by addressing customer concerns and resolving issues.
- Order Processing:
- Process customer orders accurately and efficiently.
- Ensure timely delivery and manage order fulfillment.
- Problem Resolution:
- Investigate and resolve customer complaints in a timely and empathetic manner.
- Escalate complex issues to the appropriate department.
- Product Knowledge:
- Stay updated on product knowledge to assist customers effectively.
- Provide information about products and services to potential customers.
- Documentation:
- Maintain accurate and detailed records of customer interactions.
- Generate reports as needed.
Qualifications:
- Minimum education: 12th pass.
- Excellent communication skills in English and Tamil.
- Strong customer service orientation.
- Ability to multitask and work in a fast-paced environment.
Benefits:
- Competitive salary.
- Performance-based incentives.
- Comprehensive training provided.
- Career growth opportunities within the company.
Job Vacancies In Chennai.
