Business Development Manager (BDM).

Basic Responsibilities

• Identify new business opportunities in order to generate revenue, improve profitability and help the business grow.
• Meet and exceed revenue expectations as per planned targets.

Conceptualize, plan and execute all activities with the objective of maintaining and expanding the brand as a relevant, sustainable and preferred brand for customers.

Organisational Relationship

Reporting to the General Manager

Responsibilities

• Conduct in-depth study and analysis of existing and potential avenues / untapped markets to optimize use of available infrastructure and resources.
• Research and identify new business opportunities – including new markets, growth areas, trends, customers, partnerships, products and services – or new ways of reaching existing markets
• Generate leads, cold call prospective customers meet with customers/clients face to face or over the phone foster and develop relationships with customers/clients seek out the appropriate business leads.
• Drive processes and revenue goals with a priority area in catering by actively selling and up selling each business opportunity.
• Develop robust processes as well as appropriate sales policies and explore opportunities / possibilities for new business ventures / models.
• Analyze and interpret relevant data on international trends and Competition mapping, keeping a track of competition in the market and updated on information on release of tenders and bids.
• Keep abreast of the latest market environment and developments and strive for continuous improvisation of services and products keeping in view the changing market scenario.
• Maintain close co-ordination with quality control division on whether immediate and effective redressed of customer complaints is carried out and steps to ensure that there is no recurrence of the same.
• Maintain close liaison and cordial relations with all clients and partners to promote business interests.
• Develop and execute a growth strategy focused both on financial gain and customer satisfaction
• Maintain positive relationship with clients to obtain feedback and encourage continued patronage.

Qualifications

• B.Sc. Hotel Management

M.B.A. – Marketing

• Experience
• 5+ years of experience as a A.M. HORECA

Industry: Catering/ Hospitality/ Airline or food service industry

Knowledge, Skills, and Abilities

• Drive to seek new business and meet or exceed targets
• Excellent telephone manner for making initial contact and for ongoing communication with customers and business associates
• interpersonal skills for building and developing relationships with clients
• Written and verbal communication skills – needed for communicating with a range of people, both internally and externally, as well as presentation skills
• Outstanding interpersonal skills and attention to detail
• Ability to handle confidential and sensitive information
• Proficient computer skills and knowledge
• Ability to handle multiple guests and operational demands with a high degree of professionalism, operating often with time sensitive deadline
• teamworking skills and a collaborative approach to work
• excellent Decision-Making skills, Negotiating skills
• Project management and organisational skills