Call Center Representative in Phagwara

 Are you a highly motivated individual with excellent communication skills? The Elite Job is currently seeking a dynamic Call Center Representative to join our team in Phagwara. As a key member of our customer service department, you will play a pivotal role in ensuring customer satisfaction and maintaining our reputation for delivering exceptional service.

Key Responsibilities:

1. Customer Interaction: Engage with customers via phone to address inquiries, resolve issues, and provide information about our products/services.
2. Problem Resolution: Effectively troubleshoot and resolve customer concerns, ensuring a positive and seamless experience.
3. Product Knowledge: Stay informed about company products/services to provide accurate information to customers.
4. Documentation: Maintain detailed and accurate records of customer interactions and transactions.
5. Team Collaboration: Collaborate with team members and other departments to address customer needs and contribute to overall company success.

Qualifications and Skills:

• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a customer-centric mindset.
• Ability to multitask, prioritize, and manage time effectively.
• Basic computer skills and familiarity with CRM systems.
• Previous experience in a customer service or call center role is a plus.

How to Apply:

If you are ready to embark on a rewarding career with The Elite Job and possess the skills and qualifications outlined above, we invite you to apply for the Call Center Representative position. Please submit your resume and a cover letter highlighting your relevant experience to  us.

Benefits:

• Competitive salary
• Health and dental insurance
• Professional development opportunities
• Friendly and inclusive work environment

Join The Elite Job and be part of a team that values your contributions and supports your professional growth. We look forward to welcoming the next member of our dedicated customer service team!