Job Description
The Elite Job is a premier provider of staffing solutions, dedicated to connecting top-tier talent with leading companies across various sectors. Committed to excellence, we specialize in delivering unparalleled recruitment services to meet the evolving needs of our clients and candidates alike.
Job Title: Customer Service Specialist
Location: Lucknow
Job Summary: As a Customer Service Specialist at The Elite Job, you will play a pivotal role in delivering exceptional service to our valued clients and candidates. You will serve as the primary point of contact, ensuring that inquiries are addressed promptly and efficiently, and providing comprehensive support to enhance the overall experience.
Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Providing information about our services, job opportunities, and application procedures.
- Assisting candidates with the application process, including resume submission and profile creation.
- Resolving customer concerns and escalating issues as necessary to ensure timely resolution.
- Maintaining accurate records of interactions and updating customer profiles in the database.
Required Skills and Qualifications:
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with the ability to build rapport and establish positive relationships.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Problem-solving abilities and a customer-centric mindset.
- Proficiency in basic computer applications and CRM software.
Experience:
- Previous experience in customer service or a related field is preferred but not required.
- Freshers are encouraged to apply.
Working Hours:
- Full-time position, Monday to Friday, with occasional weekend shifts.
Knowledge, Skills, and Abilities:
- Understanding of customer service principles and practices.
- Ability to adapt to changing priorities and handle pressure situations effectively.
- Willingness to learn and grow within the role.
Benefits:
- Competitive salary package.
- Comprehensive training and development programs.
- Opportunities for career advancement within the company.
- Health insurance and other benefits as per company policy.
Why Join The Elite Job:
- Join a dynamic team dedicated to excellence and innovation in recruitment.
- Make a meaningful impact by helping individuals find rewarding career opportunities.
- Collaborative work environment that values diversity and inclusion.
How to Apply:Interested candidates are invited to submit their resumes via our website.