Customer support associate / Banking / Telecom / Freshers / Exp

Role description

Black & White is a dynamic and customer-centric organization in the banking and telecom industry. We are currently seeking a dedicated and skilled Customer Support Associate to join our team. As a Customer Support Associate, you will play a pivotal role in ensuring excellent customer service, addressing queries, and providing technical assistance. This position offers an exciting opportunity to be part of a growing company that values professionalism and exceptional customer support.

Job Responsibilities:

• Respond to customer queries in a timely and accurate manner, primarily through phone communication.
• Identify customer needs and guide them in utilizing specific features effectively.
• Update our internal databases with detailed information on technical issues and valuable customer interactions.
• Monitor customer complaints on social media platforms and proactively offer assistance to resolve issues.
• Collaborate with team members by sharing feature requests and effective workarounds.
• Keep customers informed about new features and functionalities.
• Collect and analyze customer feedback, and communicate insights to the Product, Sales, and Marketing teams.
• Assist in training and mentoring junior Customer Support Representatives.

Requirements and Skills:

• Proven experience as a Customer Support Specialist or in a similar customer service role.
• Familiarity with the banking, telecom, or related industry is a plus.
• Proficiency in using help desk software and remote support tools.
• Understanding of CRM systems and their functionality.
• Excellent oral and written communication skills.
• Strong problem-solving abilities and the ability to multitask effectively.
• Patience and composure when handling challenging customer cases.

Qualifications:

• Graduation in any discipline or equivalent.
• Fluent English communication skills are essential.
• 0 to 8 years of experience in Customer Support or any international BPO.
• Previous experience in the customer service industry will be advantageous.
• Openness to work in night shifts or rotational shifts as required.
• Candidates with backlogs or arrears in their degree are not eligible.

Hiring Domains:

We are currently hiring in the following domains:

• Healthcare
• Banking
• Finance
• E-Commerce
• Telecom
• Inside Sales

Eligibility:

• Graduate freshers or undergraduates with relevant skills can apply.
• Excellent and fluent English communication skills are a must.
• 0 to 8 years of experience in Customer Support or any international BPO.

Please note that all applications should be submitted in English language.

Join our team at Black & White and be part of a dynamic organization that values exceptional customer service and offers excellent growth opportunities. Apply now and help us deliver outstanding support to our domestic and international clients.