Industry : Private
Job Type : Full Time
Working Hours : 8 hour
Job Location : India
Full Job Description :
As a Customer Support Executive & Manager in Sales at HDFC Bank Limited, you will play a pivotal role in ensuring unparalleled customer service while driving sales initiatives. This multifaceted position requires a dynamic individual who can seamlessly balance customer support and sales management responsibilities.
Key Responsibilities:
- Customer Support:
- Provide exceptional customer service through various channels, including phone, email, and chat.
- Address customer queries, concerns, and requests promptly and professionally.
- Ensure a positive and seamless customer experience throughout the sales process.
- Sales Management:
- Develop and implement effective sales strategies to meet and exceed targets.
- Lead a high-performing sales team, providing guidance and support.
- Collaborate with cross-functional teams to optimize sales processes and enhance customer acquisition.
- Relationship Building:
- Cultivate and maintain strong relationships with customers to drive loyalty and retention.
- Collaborate with internal stakeholders to enhance the overall customer journey.
Required Skills:
- Customer-Centric Approach: A passion for delivering exceptional customer service and a deep understanding of customer needs.
- Sales Expertise: Proven experience in sales management with a track record of achieving and exceeding targets.
- Communication Skills: Strong verbal and written communication skills to engage effectively with customers and team members.
- Leadership Abilities: Demonstrated leadership qualities with the ability to inspire and guide a sales team.
- Adaptability: Flexibility to navigate a dynamic work environment and adapt to changing priorities.
How to Apply:
If you are ready to take on this exciting challenge at HDFC Bank Limited, please submit your resume along with a cover letter detailing your relevant experience to us.
Join us at HDFC Bank Limited and be part of a dynamic team dedicated to excellence in banking and customer satisfaction. Your journey towards a rewarding career begins here!