Customer Support Representative (Work from Home)

At Yelp, our mission is simple yet impactful: to connect people with great local businesses. We’re all about promoting local experiences and helping users make informed decisions. With millions of users and businesses on our platform, we are committed to maintaining the highest standards of customer service.

Position Overview:

As a Customer Support Representative at Yelp, you will be a vital part of our customer-centric team, ensuring that our users receive the assistance they need promptly and professionally. This is a remote work opportunity, allowing you to provide support from the comfort of your home.

Key Responsibilities:

1. Customer Assistance: Respond to customer inquiries via email and chat, addressing their questions, concerns, and feedback.
2. Problem Resolution: Investigate and resolve customer issues, striving to achieve a high level of customer satisfaction.
3. Product Knowledge: Maintain an up-to-date knowledge of Yelp’s platform and services to provide accurate information to customers.
4. Documentation: Record customer interactions and issues in our systems accurately.
5. Feedback Loop: Collaborate with cross-functional teams to report and address recurring customer issues or trends.

Required Skills:

• Excellent written and verbal communication skills in English.
• Strong empathy and patience in dealing with customer inquiries and issues.
• Problem-solving skills and the ability to think on your feet.
• Detail-oriented and organized in documenting customer interactions.
• Ability to work independently and remotely, meeting performance targets.
• Familiarity with Yelp’s platform and services (training provided).

Qualifications:

• High school diploma or equivalent; college degree preferred but not required.
• Previous customer service experience is a plus.
• Must have a reliable internet connection and a suitable home office setup.
• Available to work flexible hours, including evenings and weekends as needed.

Why Yelp:

• Competitive compensation and benefits package.
• Work from the comfort of your home.
• Join a dynamic team that values collaboration and personal growth.
• Make a meaningful impact by helping users connect with great local businesses.

If you’re enthusiastic about delivering exceptional customer support and want to be part of a company that is all about helping people discover and enjoy local experiences, we encourage you to apply for this Customer Support Representative position at Yelp. Join us in our mission to connect people with great local businesses!