Job Responsibilities: Customer Service Associate (CSA)
Hiring Organization: Delhivery
Educational Requirements: Bachelor Degree
Industry: Private
Employment Type: Full Time
Salary: ₹45k/Month
Location: India
Delhivery remote jobs In India
Full Job Descriptions:-
Expected set of responsibilities
The Client assistance Partner at Delhivery will be capable to offer remarkable assistance and backing to clients, guaranteeing their fulfillment with Delhivery’s items and administrations. You will deal with requests, objections, and solicitations through different correspondence channels, including telephone, email, and talk. Your job includes understanding client needs, settling issues, and conveying exact and convenient data.
Key Liabilities:
- Furnishing help with shipment following and conveyance requests
- Settling issues connected with shipments (absent or harmed bundles, customs deferrals, or conveyance exemptions)
- Helping with charging requests, for example, making sense of charges, settling questions and additionally guarantees, or giving data on installment choices
- Offering help for transportation administrations and conveyance choices accessible, administrative consistence, documentation necessities
- Dissect and uphold with experiences to work on the cycle and inner activities and administration levels
- Dealing with client accelerations planning RCA and giving the arrangement
- Team up with inside partners to keep up with and increment execution of client accounts
- Planning SOP, planning and freezing necessities and giving best answers for the business
Required Abilities and capabilities
- Amazing relational abilities: You ought to have solid verbal and composed correspondence capacities to really cooperate with clients and pass on data plainly and succinctly.
- Client driven approach: A profound comprehension of client needs and the capacity to remain fixed on their issue is a speedy and complex climate
- Critical thinking abilities: You should be adroit at examining client issues, recognizing underlying drivers, and giving fitting arrangements or heightening issues depending on the situation.
- Using time productively: The capacity to focus on undertakings, deal with different requests all the while, and fulfill time constraints is fundamental for proficient client assistance conveyance.
- Experience with client relationship the board (CRM) programming programs
- Critical thinking and decisive reasoning: You will experience complex client gives that require powerful critical thinking abilities and the capacity to basically think. You ought to have the option to investigate circumstances, assess accessible choices, and propose practical answers for guarantee consumer loyalty.
- Adaptable with the functioning timetable; might be supposed to show up on Saturday or Sunday, occasions and occasions where there is expanded assistance interest
Work Types: All day, Super durable
Benefits:
- Health care coverage
- Opportune Asset
Plan:
Day shift
Training:
Higher Secondary(12th Pass) (Liked)
Experience:
absolute work: 1 year (Liked)
Client support: 1 year (Liked)
Language:
English, Hindi (Liked)
Work Area: face to face
Delhivery remote jobs In India
