Night Shift Work From Home Jobs ~ Call Center Job For 12th Pass Freshers

JOB FUNCTIONS AND RESPONSIBILITIES

Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
 Effectively provide prompt, accurate and professional responses to customer inquiries
 Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
 Display active listening skills
 Document loan activity on MSP
 Actively collect on past due payments
 Establish payment arrangements and determine strategies to resolve delinquency
 Foreclosure questions and concerns
 Determine the reason for default
 Counsel customers about consequences of delinquency
 Maintaining service levels and call center performance metrics – Schedule Adherence, Average Call Handle Time, Attendance / Availability, Production hours etc.
 Payment Collection and Deal Production
 Complete Mandatory trainings on time
 Maintain Business KPIs- Net Promoter Score, Call Quality Scores, Refinance Solicitation, Resolution Credits, One Call Resolution etc.

EDUCATION / EXPERIENCE

Outstanding communications skills (including verbal, written, and listening skills)
 College degree preferred
 Mortgage Experience desirable but not required
 Knowledge of customer service strategies
 Competitive, self-driven, motivated, team player , flexible and adaptable to change
 Ability to build rapport over the phone
 Good organizational, analytical, and decision-making skills
 Execute and prioritize multiple tasks
 Computer knowledge(Microsoft Office and understanding of network systems) preferred
 Ability to work overtime as required
 Scheduled shift changes as a result of business needs (associate must be flexible)
 Needs to have Stable Internet connection (> 50 MBPS)– Work from home