Openshift Consultant.

Company: Amazon India

Location: Navi Mumbai

Employment Type: Full -Time

Experience: 5-12 years

Shift-Rotational

Must experience in- Openshift (Min. 2+ years), HLD, LLD, L2 or L3 Support.

Key Responsibilities:

Design Documentation Review:

• Assist the client in reviewing implemented design documentation for OpenShift.

OpenShift Management:

• Manage the status and health of OpenShift.
• Handle additions and removals of applications/worker nodes.
• Implement secure OpenShift practices, including patching and maintenance of security architecture/policies defined during Low-Level Design (LLD).

Access Control and Monitoring:

• Control access to resources on OpenShift.
• Monitor and collect metrics on OpenShift performance.

Collaboration and Technical Support:

• Collaborate with the Customer capacity team, providing technical insights.
• Engage with the client on Business as Usual (BaU) activities.
• Categorize and provide workarounds for resolutions and defects.
• Collaborate with the Ops team for identifying critical updates, upgrades, and validating them in a non-production setup.

Performance Analysis and Solutions:

• Analyze OpenShift performance issues and provide effective solutions.

Backup and Health Checks:

• Perform OpenShift backups.
• Conduct health checks for critical applications and workloads.

Troubleshooting and Support:

• Troubleshoot production critical issues and Priority 1 tickets in collaboration with Red Hat Global Support Services (GSS).
• Create Standard Operating Procedures (SOP) for critical updates and upgrades for roll-outs.
• Knowledge Sharing and Documentation:
• Contribute to the knowledge base for the support team, facilitating first-level analysis and basic log collection during downtime.
• Provide knowledge sharing sessions with specified client representatives.

Administrative Tasks:

• Assist the client in administering a backlog of tasks using an issue tracking tool, ensuring the implementation of design changes.

Reporting and Documentation:

• Prepare reports containing details of engagement activities, findings, and status.
• Include configuration information changes for Red Hat OpenShift, solution-specific implementation details, operational procedures, and management, guidance, advice, and recommendations for optimizing and improving the Red Hat environment based on Red Hat enterprise experience.
• Provide recommendations for potential process or tool changes to optimize the OpenShift environment.