Role:Openshift Consultant
Company: Amazon India
Location: Navi Mumbai
Employment Type: Full -Time
Experience: 5-12 years
Shift-Rotational
Must experience in- Openshift (Min. 2+ years), HLD, LLD, L2 or L3 Support.
Key Responsibilities:
Design Documentation Review:
- Assist the client in reviewing implemented design documentation for OpenShift.
OpenShift Management:
- Manage the status and health of OpenShift.
- Handle additions and removals of applications/worker nodes.
- Implement secure OpenShift practices, including patching and maintenance of security architecture/policies defined during Low-Level Design (LLD).
Access Control and Monitoring:
- Control access to resources on OpenShift.
- Monitor and collect metrics on OpenShift performance.
Collaboration and Technical Support:
- Collaborate with the Customer capacity team, providing technical insights.
- Engage with the client on Business as Usual (BaU) activities.
- Categorize and provide workarounds for resolutions and defects.
- Collaborate with the Ops team for identifying critical updates, upgrades, and validating them in a non-production setup.
Performance Analysis and Solutions:
- Analyze OpenShift performance issues and provide effective solutions.
Backup and Health Checks:
- Perform OpenShift backups.
- Conduct health checks for critical applications and workloads.
Troubleshooting and Support:
- Troubleshoot production critical issues and Priority 1 tickets in collaboration with Red Hat Global Support Services (GSS).
- Create Standard Operating Procedures (SOP) for critical updates and upgrades for roll-outs.
- Knowledge Sharing and Documentation:
- Contribute to the knowledge base for the support team, facilitating first-level analysis and basic log collection during downtime.
- Provide knowledge sharing sessions with specified client representatives.
Administrative Tasks:
- Assist the client in administering a backlog of tasks using an issue tracking tool, ensuring the implementation of design changes.
Reporting and Documentation:
- Prepare reports containing details of engagement activities, findings, and status.
- Include configuration information changes for Red Hat OpenShift, solution-specific implementation details, operational procedures, and management, guidance, advice, and recommendations for optimizing and improving the Red Hat environment based on Red Hat enterprise experience.
- Provide recommendations for potential process or tool changes to optimize the OpenShift environment.