Swiggy Part Time Job | Chat Process Job For 12th Pass Freshers

Key responsibilities (what you will do) We are looking for dynamic process training specialists, who will:

• Own the training of process and product for new hires.
• Drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team through effectiveness of product/process knowledge.
• Conduct New Hire Training and Refresher training on the floor.
• Conduct Call audits and provide comprehensive feedback.
• Will fulfil the role of an SME/Floor Coach during the times when there are no batches.
• Analyse customer survey results, formulate improvement initiatives and drive their implementation across aligned team/s
• Ensure successful execution of training needs including resource planning and measuring program training effectiveness
• Monitor and ensure completion of daily training administrative work such as timekeeping, and other administrative tasks as required in a timely and accurate manner
• Scheduling training planner for BQ management and monitoring plan.
• Aid other work units when required, particularly in the quality management.
• Identify ways to improve process/product skills of teams and action accordingly.
• Participate in companywide projects/assignments, which could include working on curriculum updates/revisions.
• 4 hours of login during peak hours when not involved in a batch. Metrics should be as per Operations Metric requirements.

What do you need (Desired skills):

• Flawless English communication and professional fluency in Hindi.
• Great presentation skills and expected to lead by example
• Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision
• Ability to build rapport with others and create a team environment
• Effective communication, organizational, motivational and time management skills
• Ability to work flexible hours (all shifts)
• Ability to analyse quality scores and operational matrices and create Plan of Action with measurable changes within timelines
• Experience in Customer Service environment with exposure to inbound, outbound, chat and email processes.
• Capable of identifying gaps and executing initiatives.
• Proficiency in use of MS office presentations and excel.
• Should display the behaviour of a role model always