Technical Support Engineer

Are you passionate about technology and thrive in helping others navigate technical challenges? Zoho Corporation is seeking skilled Technical Support Engineers to join our dynamic team. As a Technical Support Engineer, you will play a crucial role in ensuring our clients receive top-notch assistance for their software-related queries.

Responsibilities:

• Provide exemplary technical support to Zoho clientele via various channels, including email, phone, and live chat.
• Diagnose and troubleshoot software issues, guiding clients through step-by-step solutions.
• Collaborate with cross-functional teams to escalate complex technical problems and ensure timely resolution.
• Document and track customer interactions, ensuring accurate and detailed records.
• Stay abreast of product updates and industry trends to provide informed assistance.

Requirements:

• Bachelor degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support or a related role.
• Proficiency in understanding and troubleshooting software-related issues.
• Excellent communication skills with a customer-centric approach.
• Familiarity with Zoho product suite is a strong plus.
• Ability to adapt to a fast-paced and evolving technical environment.

How to Apply:

If you are ready to contribute your technical expertise to a leading global technology company, please submit your resume and a cover letter detailing your relevant experience to us.

Join Zoho Corporation and be part of a dynamic team dedicated to shaping the future of cloud-based technology solutions!