Technical Support Engineer

As a Technical Support Engineer at Zoho, you will be an integral part of our customer-centric support team, ensuring the seamless operation of our diverse range of software products. Your role will involve providing top-notch technical assistance to our clients, resolving issues, and delivering exceptional customer service.

Responsibilities

• Diagnose and troubleshoot technical issues reported by customers efficiently.
• Collaborate with cross-functional teams to resolve complex problems and implement solutions.
• Provide timely and accurate responses to customer inquiries via email, chat, or phone.
• Document and track customer interactions, issues, and resolutions in our support system.
• Assist in creating and updating knowledge base articles for both customers and internal use.

Required Skills and Qualifications

• Bachelor degree in Computer Science, Information Technology, or related field.
• Proven experience in technical support or a similar customer-facing role.
• Strong knowledge of Zoho product suite, with expertise in troubleshooting and resolving issues.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively in a fast-paced environment.

Additional Information

For more details about Zoho and its products, please visit Zoho Official Website.

Join our dynamic team at Zoho and be part of an organization that values innovation, teamwork, and excellence. If you are passionate about technology and customer service, apply now to embark on a rewarding career as a Technical Support Engineer with Zoho.