Industry : Private
Job Type : Full Time
Working Hours : 8 hour
Job Location : India
Full Job Description :
Are you passionate about delivering exceptional customer service in the banking sector? HDFC Bank Limited is seeking a dedicated Virtual Phone Banking Officer to join our dynamic team in Chennai. As a Virtual Phone Banking Officer, you will play a crucial role in providing seamless and efficient banking services to our valued customers.
Key Responsibilities:
- Handle inbound calls from customers and assist with their banking queries and transactions.
- Provide information on various banking products and services offered by HDFC Bank.
- Ensure accuracy in processing customer requests and transactions in a timely manner.
- Resolve customer issues and complaints with professionalism and empathy.
- Promote and cross-sell banking products to meet customer needs and enhance their banking experience.
- Adhere to established policies and procedures to maintain the highest standards of service quality.
Required Skills:
- Excellent communication skills in English (both verbal and written).
- Strong customer service orientation with the ability to handle customer inquiries effectively.
- Good understanding of banking products and services.
- Basic knowledge of banking operations and procedures.
- Ability to work in a fast-paced and dynamic environment.
- Proficient in using virtual communication tools and technology.
Qualifications:
- Bachelor degree in a relevant field.
- Previous experience in customer service or banking is an advantage.
If you are a dedicated and customer-focused individual looking to build a rewarding career in banking, we invite you to join HDFC Bank Limited as a Virtual Phone Banking Officer. Be part of a team that values excellence and is committed to delivering world-class banking services.
To apply, please visit HDFC Bank Careers and submit your application. Join us in shaping the future of banking!