Amazon jobs at home - Office AssociateAmazon hiring work from home Customer Success Manager Posts
Industry? :?Private
Job Type : Part Time Working? Hours :?8 hour Job Location :??India Full Job?Description :
Amazon is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager for our work-from-home position. As a Customer Success Manager, you will play a pivotal role in ensuring our customers receive the best possible service and support.
Key Responsibilities:
- Customer Engagement:?Build and maintain strong, long-lasting relationships with Amazon's valued customers.
- Product Knowledge:?Develop a deep understanding of Amazon's products and services to effectively address customer inquiries and provide solutions.
- Issue Resolution:?Proactively identify and resolve customer issues, ensuring a seamless and positive experience.
- Feedback Loop:?Collect and communicate customer feedback to internal teams, contributing to product improvements.
- Performance Metrics:?Meet and exceed key performance indicators (KPIs) related to customer satisfaction and success.
- Customer-Centric Mindset:?A passion for delivering exceptional customer experiences is essential.
- Communication Skills:?Outstanding verbal and written communication skills in English.
- Problem-Solving:?Strong analytical and problem-solving abilities.
- Adaptability:?Ability to thrive in a fast-paced, ever-changing environment.
- Tech-Savvy:?Comfortable using various digital tools and platforms.
- Empathy:?Demonstrated ability to understand and empathize with customer concerns.
- Team Player:?Collaborative mindset to work effectively within a remote team.
- Bachelor's degree or equivalent work experience.
- Previous experience in a customer-facing role is a plus.
- Flexibility to work from home and adapt to varying work schedules.