Part-Time Customer Service Representative at Amazon

Location: Chennai, Tamil Nadu, India
Company Name: Amazon
Salary: ₹65,000 per month
Job Type: Full-Time

Job Summary:
As a Part-Time Customer Service Representative at Amazon, you will be a key player in delivering exceptional service to our customers. Your role will involve assisting customers with inquiries, resolving issues, and providing solutions that exceed expectations. This position requires strong communication skills, a customer-first mindset, and the ability to work independently while upholding high standards of professionalism. As the voice of Amazon, you will help build lasting customer relationships and contribute to our mission to offer a seamless shopping experience.

Key Responsibilities:

• Handle customer inquiries and complaints via phone, email, chat, and other communication channels.
• Provide accurate, valid, and complete information to customers using appropriate methods and tools.
• Resolve product or service issues by identifying the problem, determining the cause, and offering effective solutions.
• Engage with customers to understand their needs and provide personalized recommendations or solutions.
• Maintain a positive and empathetic tone, ensuring high levels of customer satisfaction.
• Track and document all customer interactions and feedback in the company’s CRM system.
• Work closely with the internal team to efficiently address and resolve customer complaints or issues.
• Ensure adherence to company policies, procedures, and quality standards while delivering outstanding service.
• Participate in ongoing training sessions to stay updated with product knowledge and customer service best practices.

Required Skills and Qualifications:

• High school diploma or equivalent (a college degree is a plus).
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills with the ability to stay calm under pressure.
• Ability to professionally handle difficult or irate customers.
• Basic knowledge of customer service principles and practices.
• Proficiency in computer systems, with familiarity in CRM software and MS Office.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision and manage time effectively.
• Fluent in English (knowledge of additional languages is a plus).

Experience:

• Previous customer service experience is preferred but not required.
• Experience in a call center or remote customer service role is a plus.
• Familiarity with e-commerce platforms like Amazon is an advantage.

Working Hours:

• Part-time position with flexible hours.
• Shifts available across the day, including evenings and weekends.
• Ability to commit to at least 20-25 hours per week.

Knowledge, Skills, and Abilities:

• Customer-Centric: Ability to empathize with customers and offer tailored solutions.
• Problem Solving: Quick thinking and resourcefulness to resolve customer issues.
• Attention to Detail: Accuracy in capturing customer data and resolving issues.
• Communication: Clear, concise, and professional communication skills.
• Team Collaboration: Ability to work effectively as part of a remote team.
• Time Management: Efficiently handle multiple customer inquiries and prioritize tasks.
• Adaptability: Open to learning new systems, processes, and tools as needed.

Benefits:

• Competitive pay with performance-based incentives.
• Flexible work hours to suit your schedule.
• Work from home, saving on commuting time and costs.
• Professional development and career growth opportunities.
• Health and wellness benefits for eligible employees.
• Discounts on Amazon products and services.

Why Join Amazon:
Amazon is one of the world’s leading e-commerce companies, known for our customer-first approach. As part of the Amazon team, you’ll have the opportunity to make a real impact on customer experiences while working in an innovative and dynamic environment. We offer a supportive, inclusive workplace that values diversity, promotes growth, and emphasizes work-life balance. Join us and be a part of a company that is revolutionizing the way people shop online.

How to Apply:
Interested candidates can apply by visiting the Amazon careers page or by submitting an updated resume via email. Please include a cover letter detailing your interest in the role and relevant experience. After the initial review, shortlisted candidates will be invited for an interview and assessment.

Join us today and take the first step toward a rewarding career with Amazon!

Part-Time Customer Service Representative at Amazon ID-132

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