Customer Service Representative (Non-IT, Remote)

RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Provide assistance and resolve customer concerns with a focus on delivering exceptional service.
• Accurately document all customer interactions and transactions in our CRM system.
• Collaborate with cross-functional teams to address customer needs and escalate issues as necessary.
• Stay informed about company products, services, and policies to effectively assist customers.

REQUIRED SKILLS:

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to work independently and collaboratively in a remote team environment.
• Proficient in using customer service software and CRM systems.
• Exceptional time management skills and the ability to prioritize tasks effectively.

PREFERRED QUALIFICATIONS:

• Previous experience in customer service or a related field.
• Familiarity with MS Office.
• Multilingual proficiency is a plus.

How to Apply: If you are a customer-focused individual with a passion for delivering outstanding service, we invite you to apply for this exciting opportunity at The Elite Job. Please submit your resume and a cover letter detailing your relevant experience to us.